Reference

Check the Legal Terms Behind Your Account

Your account comes with a plain set of rules: how the wallet moves money, what we expect from each other, and what happens if something goes wrong.

bKashNagadRocketEligible regions onlyOne wallet, one rule set
cbaji88 Check the Legal Terms Behind Your Account
DATA AND SECURITY

See How We Store and Protect Account Data

This page is not a wall of clauses we forget about. Behind it sits the way we handle your data: what we log when you sign in from a new phone, which cookies stay on your browser, and how long a closed account's records are kept. Ask for a copy of what we hold and we answer through your account thread, the same channel you use for a wallet check. Requests to correct or delete something follow that path too, subject to what local law says we must keep.

Data We Hold

Your name, registered mobile number, wallet references and play history. We keep transactional records because a wallet dispute or a tax question needs them, and we do not sell this to outside list brokers.

Cookies and Device Logs

A session cookie keeps you signed in; a device log records the phone or browser you used. Clear your cookies and we ask for a fresh one-time code. That is the cookie doing its job, not a fault.

Account Security

One-time codes go to your registered number only. When a new device signs in, we flag the change inside your account and hold withdrawals until you confirm that the device is yours.

Retention and Change Requests

A closed account keeps a record for as long as local law requires, then the rest is dropped. Ask for a copy, a correction or a deletion from your account thread and we log it.

POLICY CONTACT

Reach Our Legal Desk When Something Changes

If a term looks wrong for your case, say so before you act on it. Write from the message thread inside your account, because that thread carries your wallet name, the device you signed in from and a timestamp we can check, and one message can save three rounds of questions. Changing your registered number, closing your account and contesting a settled market all open the same way: send the request, keep the reference, reply when we ask for a document.

Team online

Account Message Thread

Signed in already? Open the thread inside your account and attach the wallet name plus the transaction reference. Everything you send stays tied to your account, so we never have to ask who you are.

Contact Form on This Page

Locked out, or not signed in yet? Use the form linked here and give the mobile number registered to your account along with the date you last signed in. We reply in writing.

Wallet Verification Desk

Deposits held because a bKash, Nagad or Rocket sender name did not match your account name land at this desk. Send a screenshot of the sending wallet and its reference number so the check moves.

Get Answers to Common Legal Questions

Straight answers beat long clauses, so here are the things people ask us most: who the terms bind, what happens to wallet data, how to change or close an account, and where a complaint goes. If your case is not covered below, write to us from inside your account and we will answer in writing so you have something on record.

It depends on where you live and on the terms you accepted when you registered. Access depends on your local law and eligible regions, so we name the deciding terms on this page instead of leaving the question open.

Because a transfer from someone else's wallet is how most disputes start. If the sender name differs from the name on your account, we hold the deposit while we verify it, then release or return it.

Send the request from your account thread. We close the account, settle any remaining balance to a wallet in your name, and keep only the records local law requires us to hold afterwards.

We update this page and flag material changes inside your account before they take effect. The wording live at the moment you register is the version that binds your account for that period.

The correction rules on this page decide it, not the figure you saw at the time. We void or re-settle the market, post the reason in your account thread, and adjust the wallet accordingly.

Ask from inside your account and we compile it from your profile, wallet records and device log. We send it through the same thread so the reply stays linked to your file.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.